IKEA India Introduces Change of Mind Policy for its Customers

Hyderabad: IKEA has introduced a 365-days exchange and return policy to make the consumer shopping experience even more convenient and flexible. Products including home furniture and furnishing accessories can be exchanged or returned to the company, either in their original packaging or assembled, allowing customers to test and try them at home for fit, comfort, and functionality. With the new ‘Change of Mind’ policy that covers exchange and returns, the company is set to take its customer satisfaction and trust a notch above.

With collection conscious practise we also promote sustainable resolution for customers, the policy goes even further, offering benefits such as free replacements for products damaged during self delivery or self assembly within 14 days of purchase.

Adosh Sharma, Country Commercial Manager, said, “For over 80 years, IKEA has been synonymous with offering high-quality, durable products that create a better everyday life at home. Our new 365-days exchange and return policy is an extension of our efforts, designed to build trust and empower our customers in India. Whether shopping online or in-store, this initiative ensures that customers feel confident in their choices. By making it easier to find the right product the first time and enhancing our focus on 'Democratic Design,' we are elevating satisfaction levels.”

Aleksandra Shestakova, Country Customer Manager, IKEA India, said, "Imagine you buy a couch or a mattress for your home, use it for a month or so, and do not enjoy the comfort it provided. In most cases, you’d be stuck with your choice until it lasts. However, we plan to change that for customers who shop from IKEA. By taking seamless shopping experience beyond our stores and all other offline and online channels, making returns and claims easier, we want to reassure customers of our quality and flexibility to choose what truly fits their homes and values.”